Returns & Exchanges

At Lola's, we take pride in the quality of our gourmet food products and want you to be completely satisfied with every bite. Due to the perishable nature of our items, we offer a 14-day window for reporting issues with your order to ensure freshness and safety.

1

Inspect Your Delivery

Carefully examine your package upon arrival to ensure all items are present and in perfect condition.

2

Contact Support

If your order is damaged or incorrect, email our team at [email protected] with your order number and clear photos of the product.

3

Review Process

Our quality assurance team will review your claim within 48 hours to determine if a replacement or credit is appropriate.

4

Resolution

Once approved, we will immediately dispatch a fresh replacement or issue a full refund to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing